With so much focus on the emergence of tech and staying ahead of the game at innovation, it is important to remember a primary factor to keeping a business strong - emotional intelligence.
You can have all the tech available to improving a business model but without the people to relate to behind it all, the prospects are limited.
Power to the People
Early in your career you will discover that all of your colleagues are as smart and hard working as you. You’ll learn that the key to being successful must be something else. Over my 40-year banking career, I’ve learned that the critical distinguishing factor for advancing in the professional services is emotional intelligence (EQ). Emotional intelligence is the ability to monitor your own and other people’s emotions, to distinguish between different emotions and label them appropriately, and to use this information to guide your thinking and behavior. Emotional intelligence matters even more today. A complex and global business environment requires stronger communication across multiple boundaries, and the rise of big data means clients put more value on customised insight and integrity.